Refund policy

 

Return and Refund Policy

At COCORO, we want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help. Please review our return and refund policy below.

1. Return Eligibility

To be eligible for a return, your item must be:

• Unopened, unused, and in the same condition that you received it.

• In its original packaging.

• Returned within 30 days of your purchase.

Please note that due to health and safety regulations, we cannot accept returns on any opened or used products.

2. Non-Returnable Items

Certain types of products cannot be returned, including:

• Opened or partially used products.

• Sale or clearance items.

• Items purchased with a gift card.

3. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-10 business days.

• Original shipping costs are non-refundable.

• Return shipping: Customers are responsible for paying their own shipping costs for returning an item, unless the product is defective or we made an error in your order.

4. Exchanges

We only replace items if they are defective or damaged. If you receive a damaged or defective item, please contact us within 7 days of receiving your order for an exchange.

• To request an exchange, send us an email at [email address] with your order number and details about the product issue. We may ask for photos of the damage or defect to process the exchange.

5. Return Process

To initiate a return, please contact us at [email address] with the following information:

• Your order number.

• The reason for the return.

• Any relevant photos or details if the product is defective or damaged.

Once your return is approved, we will provide instructions on how and where to send your return. Please do not send your purchase back to us without contacting us first.

6. Exceptions

• Limited-edition or seasonal products: These items are non-refundable and not eligible for return or exchange, unless they arrive damaged or defective.

• Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.

7. Restocking Fee

We do not charge a restocking fee for returns, but the customer is responsible for return shipping costs unless the product is defective or incorrect.

8. Contact Us

If you have any questions about our return and refund policy, please contact us at:

• Email: hello@drinkcocoro.com