Shipping policy

At COCORO, we are committed to providing timely and efficient shipping services. Please review our shipping and fulfilment process below for more details.

Order Fulfilment Time

• Standard Fulfilment Time: Fulfilment typically takes 2-5 business days before shipping.

• Large Orders: Orders with more than 10 items may take 3-10 business days to fulfil.

• The fulfilment countdown begins once your order status changes to “Accepted.” For the first 2 hours after placing your order, the status will display as “New,” during which time you can modify or cancel your order.

• Once the status changes to “Accepted,” your order is sent to our Fulfilment Team, and no further changes or cancellations can be made.

Shipping Options & Delivery Times

We offer several shipping options based on your location. Shipping costs are calculated at checkout depending on the weight of your order and the destination.

United States (Domestic)

• Regular Shipping (USPS):

Estimated delivery: 1-4 business days

• Express Shipping (USPS Priority):

Estimated delivery: 1-3 business days

International Shipping

• Zone 1 – Canada (FedEx):

Estimated delivery: 2-5 business days

• Zone 2 – France, Italy, Luxembourg, Monaco, Netherlands, United Kingdom, Andorra, Denmark, Finland, Greece, Iceland, Liechtenstein, Malta, Norway, Portugal, Sweden (FedEx):

Estimated delivery: 2-5 business days

• Zone 3 – Australia, Indonesia, Macau, Malaysia, New Zealand, Philippines, Thailand, Vietnam, South Korea (FedEx):

Estimated delivery: 2-5 business days

Note: All orders are shipped from our U.S. fulfilment centre. International customers are responsible for any customs duties or import taxes imposed by their respective countries.

Customs, Duties, and Taxes

International orders may be subject to customs duties and taxes, which vary by country. COCORO is not responsible for these additional charges.

Tracking Your Order

Once your order has shipped, you will receive an email with your tracking number to monitor its progress.

Order Modifications & Cancellations

• Changes to the shipping address or order cancellations can be made within the first 2 hours when the status is “New.”

• Once the order status changes to “Accepted,” it is being prepared for shipment and can no longer be modified or cancelled.

For any further inquiries regarding your order, please contact us at hello@drinkcocoro.com 

This policy ensures that your customers are well-informed about shipping times, fulfilment, and any international shipping considerations.